How do I make an FOI request?

There are two ways to obtain information under FOI:

You can make a formal request in writing or

• You can obtain information through our Publication Scheme

Will all of the information I request be disclosed?

We may refuse your request if:

• We cannot identify the information and require further clarification from you.
• A specific exemption applies.
• The cost of complying exceeds the set limit.
• We think your request is vexatious.
• We have already provided you with similar information. 

How soon will I receive the information?

If the information is covered by the Publication Scheme but cannot be downloaded from our website, it should be provided without delay.

If you make a formal request in writing or by email, the trust has up to 20 working days to respond to you. On some occasions, we may require further information or clarification from you. At that point, the clock will stop until you reply to us.

How do I complain or make an appeal?

You have the right to make a complaint to the trust if you feel that we have not handled your request adequately. For example:

• If we have failed to respond to your request within the 20 working days.
• If you feel that we have applied an exemption inappropriately.
• If we’re not publishing information in accordance with the Publication Scheme.

Who is the appeals officer?

Our FOI appeal officer is:

John Glynn, Legal Services Manager

He can be contacted by email or in writing at the following addresses:

By email: ecn-tr.infogov@nhs.net

By post:  via the Information Governance Department

How long will it take to review my appeal/complaint?

We aim to complete a review within 20 working days. In exceptional cases, we may require additional time to consider your case. In these cases we will provide you with an anticipated response date.

Where can I get more information?

• Please refer to our FOI policy and complaints procedure for more information.
• Links to the Information Commissioner’s website have also been provided for further information about FOI, EIR and Data Protection.